Highthere is an app for the cannibus community. They were looking for direction on their mobile app, as well as resources to help them develop their vision. Working closely with them, RentYourOwnCIO was able to help them get focus on their app, find development resources and setup a process for success, including a SDLC and roadmap
Evaluated customer service platform and designed enhancements to improve customer service call handling.
Designed integration points into various back end systems to reduce AHT and remove manual processing of orders and customer service inquiries.
Implemented a new omnichannel call center solution for customer service, integrated with backend CRM. Resulted in less staff handling higher volume tickets.
Improved KPI reporting to weed out bad agents.
Streamlined IT processes and implemented procedures for better project management.